The website said this hotel was "newly renovated". Not sure what they meant by "newly" because our room, hallway and elevator were old, dingy, worn. Lobby area was nice. All the newer Hyatt Places we've stayed had queen sized beds so we were surprised to see double beds. Extremely small double beds! Poor water pressure. Breakfast was great. The people who work there are super nice, as with every other Hyatt Place property we're stayed at. The market, room service and bar are convenient. Bathroom set up is nice with sink and large counter outside the shower/toilet room. Rooms were quiet. Nothing within walking distance of property (restaurants). It was fine for an overnight stay.
Desk staff was friendly. Check-in and check-out were a breeze. The room smelled a little strange but not offensively so, and I didn't notice it after a few minutes. There was a hair on my pillow before I ever touched the bed, but it seemed more like it was from the person who made the bed rather than an unclean room. The connections for the TV are a great idea but I didn't see anything on the website about needing to bring an HDMI cable and the desk didn't mention it. I didn't call down to see if they offered them because I didn't feel like going back down to the desk once I realized the situation. The outlet on the wall behind the shelves under the TV was missing the cover (but obviously that's pretty minor). The bed was comfy and even though I could hear people in their rooms while I was in the hall, I couldn't hear them once I was inside. I wish there had been more options for room service, but the desk did provide me with a list of area restaurants and delivery options. I didn't use the pool or workout room so I can't speak to those. Overall a pretty pleasant stay.
I enjoyed the location of the hotel. It was easy to find and there was ample parking. The free internet was fast, and they have a good business center. The worst part is the sound. The doors are very thin so you can hear door closings, and people's conversation in the hallways. They can also hear you in the room.
Need more adequate seating for the morning breakfast as well. Stayed at Hyatt in Grand Rapids Mi and think the one in Independence Oh should visit Michigan and take some pointers in housekeeping of the rooms bathrooms. Attention to the corners of shower is needed
Night maintenance personnel should be a little less hanging out at front counter.
I will stay again and please take my comments as constructive
Very quiet and in a perfect location to Cleveland downtown and the Hard Rock Casino! Whenever I travel the Hyatt Place is my first choice because the room size is amazing for the cost of stay! They never fall short on the free hot breakfast, cleanliness and just overall customer satisfaction!
Girls at front desk in Ohio were awesome
Hyatt Place Cleveland Independence is a US Lodging based in Independence, Ohio. Hyatt Place Cleveland Independence is located at 6025 Jefferson Dr, Independence, OH 44131, USA.
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