The hotel in itself is a beautiful building, and my friends weren't as disappointed as I was (mostly because I work in the industry and they do not), but they were still disappointed in the service. I will not be staying here again.
Great place to host an event. Food was great. Decor is neutral and can be brought to life anyway you see fit. Would certainly recommend for any event.
When we were ready to leave I went downstairs to look for a bell cart and there were not any available. I understand the hotel was sold out the night before and that they were possibly left on the floors, so I spoke with the front desk agent and asked him about getting a bell cart. He went on to explain the busyness of the hotel and I told him that I understood that, and asked him if he could have someone check the floors for a cart. Instead of asking that question, I heard him call a department and just say "If you notice any bell carts in the halls, could you please bring them downstairs" instead of specifically asking someone to go look for one. So, I went looking myself. I did not find any, so I called downstairs and asked for assistance in carrying our luggage down. Someone did come up to help.
The Crowne plaza was locsted right off of interstate 77 and was easy to locate however it was a good distance from local conscience shopping and the up a took you through residential neighborhoods. Parking was okay could have cleared the parking lot better it was icy. The bistro inside the restaurant was very nice and served a great lunch for the seminar I was attending. Rooms aren't as quiet and soundproof as most hotels I have stayed in. The ballroom was beautiful and would work well for a wedding reception.
This hotel is located near professional building offices and Medical facilities. The Crown plaza hotel itself, is a very nice hotel and the staff are friendly and welcoming. Even though I did not spend the night, the place looks very clean.
A few other things I wasn't impressed with, the pool closes at 10... this seems very early for a hotel that is supposed to cater to those who are there on business and would like to relax in the hot tub after a long day. I also noticed that the majority of our stay, there was only one front desk associate at the desk. When I'd call down, the phone would ring and ring and ring and when it was finally answered, I was put on hold. There definitely should have been more staff scheduled on a night that they were sold out. There was no refrigerators or microwaves in the room. And the curtains had a very gross LARGE yellow stain on them.
The first thing that I noticed about our room was the lack of cleanliness in the bathroom. The floors weren't swept and there was dirt and grime all over the bathroom floor and there was no tissue left in the bathroom. I called down to the front desk to let them know that there was an issue and the man (David, he was very helpful) said that he would send someone right up with tissues and that he would let housekeeping know about the issue with the bathroom floor. Tissues were brought up but no one ever came to address the issue with the bathroom floor, it was still covered with dirt and grime when we left the next day.
I was very disappointed in my stay at the Crowne Plaza Cleveland South-Independence. My friends and I stayed there this past weekend because my best friend (who also stayed with us) got married the next day. There were kids playing hockey in the halls, staff of the hotel walking by and not saying anything to the kids about how it's not appropriate to be doing so.
In addition to my disappointment with this stay was the next morning when I called down to request a shower cap for my friend who was getting married, I had to call down again about 20 minutes later because one was never brought up. The front desk agent apologized and said he forgot to write down the room number and then he got busy and forgot to call back. My friend in the meantime had already gotten in the shower and was just trying to avoid getting her hair wet because she had to start getting ready for her wedding! A shower cap was finally brought up, but nothing was ever done to make this right.
Everything was great until our last day when a sign advertised the breakfast buffet for 1 dollar. My friends and I were about to leave for the day but when we saw that of course we stopped and went in and ate. After we were done eating we got our bill and it was 36 dollars. We explained that the sign was advertising 1 dollar and the waitress went and put a two back on the board so it said 12. The staff was extremely rude and blamed us for their false advertising. Other people eating were equally upset and nothing was done. It's crazy to me that a establishment like this would false advertise to draw people into their breakfast buffet. To others visiting I would warn you to be careful because clearly their is a lack of integrity by the staff here. The least they could do is own up to their own mistake instead of trying to blame it on the customers.
Crowne Plaza Cleveland South Independence is a US Lodging based in Independence, Ohio. Crowne Plaza Cleveland South Independence is located at 5300 Rockside Rd, Independence, OH 44131, USA.
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